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Support, or RMA?

There are really four kinds of support at Technologic Systems, and they are not always mutually exclusive:


1.  Forum Support:

  A public inquiry where you can provide a lot of detail, but response times may vary as well as the skill level of the users answering.

2.  Email support:

  A private inquiry where you can provide a lot of detail, and someone at TS will get back to you in a timely manner with the most skilled answer we can muster.  Email support can be started either by sending an email to the support team or filling out the form here.

3.  Telephone Support:

  A private inquiry where the problem is general and the answer need not be overly detailed.  This is best reserved to supplement an existing conversation, or if you are just looking for some advice where "off the top of our head" is an acceptable level of detailed knowledge about the topic.

4.  The RMA:

  This is best reserved for troubles that are identifiable as needing some manner of hardware intervention, repair, or replacement such as "The device still does not power on after checking all connections and power inputs" or "What's that burning smell?".  RMAs are started through the TS RMA web page (https://www.embeddedarm.com/rma).




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.... this reply because I think "answered" looks cleaner than "unanswered".  Especially on posts that are self-answering.


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.... this reply because I think "answered" looks cleaner than "unanswered".  Especially on posts that are self-answering.